AI automation
AI for the repetitive admin. You for the decisions.
Use AI to draft replies, sort enquiries and pull details out of messages, while you stay in control of anything your customers see.
The problem
Small businesses answer the same questions every day and copy the same details from emails, forms and messages into spreadsheets and calendars. It is slow, and things get missed when it is busy.
AI is now good at reading a message, picking out what matters and drafting a sensible reply. Used carefully, with clear limits and a person approving what goes out, it can take a real share of that admin off your plate.
What a project can include
- Drafted replies to common enquiries, ready for you to approve, edit or discard
- Sorting and summarising incoming enquiries so urgent ones surface first
- Pulling details such as dates, quantities and addresses out of emails, forms and documents
- A website or WhatsApp assistant for common questions, with handover to a person
- Written limits on what the AI may and may not do, agreed before anything goes live
Concept interface — fictional data, not a client project.
An enquiry summarised, with a reply drafted for your approval
Incoming email
Hi, do you do a 3-tier wedding cake for about 80 guests on 14 June? Gluten-free if possible. Thanks, Priya
AI summary
Drafted reply · needs your approval
Hi Priya, thank you for getting in touch. Yes, we can make a 3-tier gluten-free cake for around 80 guests on 14 June. Could you share your colours or theme so we can prepare a quote?
How an AI-assisted enquiry flows
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Automated
Enquiry arrives
From your website form, email or another channel you already use.
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Automated
AI reads and summarises
Key details are picked out and anything urgent or unusual is flagged.
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Automated
Reply drafted
A suggested reply is prepared in your tone, using information you have approved.
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You decide
You approve or edit
Nothing reaches the customer until you are happy with it, unless you choose otherwise for simple cases.
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Automated
Sent and logged
The reply goes out and the enquiry is recorded in one place.
Want to see how this would work with your own services and tools?
Discuss your projectCommon questions
Will the AI reply to my customers on its own?
Only if you decide it should, and only for the cases you choose. By default every AI-drafted reply waits for your approval.
What happens to my customers’ data?
Only the information a task needs is sent to the AI service, under that provider’s business terms. Your proposal names the provider, and anything sensitive is left out unless we agree otherwise.
Does AI add ongoing costs?
Usually a small usage-based cost from the AI provider. Your proposal estimates it and lists it separately from the project cost.
Do I need technical knowledge?
No. You approve drafts in a tool you already use, such as email or a simple dashboard, and you get a short guide at handover.
Tell us what you want to improve.
Share your current website or the task that takes too much time. We’ll review the context and suggest a practical next step. You’ll hear back within one working day.
Prefer email? [email protected]