Services
Four clear starting points.
Each service has a defined scope, a list of what you provide and the factors that change the quote, so you can judge the size of the work before we talk.
Website launch or refresh
A new website, or a focused refresh of the one you have, built around what customers need to know and do.
Ongoing costs: Domain renewal and hosting, plus optional website care.
Discuss this serviceWhat’s included
- An agreed list of pages and their purpose
- The enquiry journey: what visitors are asked, and where it goes
- Mobile layout and accessibility basics
- Agreed rounds of revisions at each review stage
- Handover: logins, a short editing guide and a list of services used
What you provide
- Business information and any existing content or photos
- Feedback at each review stage
- Access to your domain and any accounts being replaced
What changes the quote
- Number of pages
- Whether we write the copy or you supply it
- Moving content from an existing site
- Booking or payment integrations
Enquiry and booking workflow
One reliable route for enquiries or booking requests, with the right details collected and a clear owner for each one.
Ongoing costs: Any third-party tool subscriptions, listed in the proposal.
Discuss this serviceWhat’s included
- One intake channel, such as a website form, set up and tested
- The information each request needs, agreed with you
- Who on your side owns each request, and how they are notified
- Calendar connection where relevant, with booking requests confirmed by you or confirmed automatically (decided up front)
- Status tracking and reminder messages you approve
What you provide
- How you handle requests today
- Your availability rules and message wording
- Access to the calendar or tools being connected
What changes the quote
- Number of request types
- Which tools need connecting
- Automatic versus approved confirmations
- Reminder and follow-up rules
Workflow improvement pilot
Pick one repetitive process, such as quotes, approvals or reporting, and improve it in a small, bounded pilot before extending anything.
Ongoing costs: Optional support once the pilot is in use.
Discuss this serviceWhat’s included
- A map of the current process and where time goes
- Success criteria agreed before work starts
- One bounded improvement, built and tested with real exceptions
- A short operating guide for your team
- A review at the end: keep, adjust, extend or stop
What you provide
- A person who knows the process well
- Example data you are happy to share
- Time to test the pilot in normal work
What changes the quote
- Complexity of the process
- Number of tools involved
- How exceptions are handled
- Reporting needs
Website care
Ongoing upkeep with the scope written down, so you know what is included and what counts as new work.
Ongoing costs: A recurring care fee, as agreed. Never “unlimited” support.
Discuss this serviceWhat’s included
- An agreed number of content changes per period
- Regular checks that forms still deliver
- Software and security updates where the platform needs them
- Troubleshooting when something breaks
- A clear way to request changes
What you provide
- Change requests through the agreed channel
- Content for any updates
What changes the quote
- Size of the site
- Number of changes included
- Integrations to monitor
Pricing
Project pricing based on a clear, agreed scope.
There is no one-size price list. After an initial conversation you receive a written proposal setting out deliverables, milestones, the project cost and any ongoing costs, such as hosting, third-party tools or optional care.
Nothing starts until you have agreed to it in writing.
- Deliverables described in plain English
- Milestones you review and approve
- Project cost and ongoing costs listed separately, with the currency stated
- Support scope written down, never “unlimited”
Tools a project might connect
We usually start with what you already use. Examples of the kinds of tools a project could connect:
- Email and calendars (for example Gmail, Google Calendar or Outlook)
- Spreadsheets you already use (for example Google Sheets or Excel)
- Booking tools (for example Calendly or a similar service)
- Messaging (for example WhatsApp Business, where it suits your customers)
Which tools make sense depends on your business and budget. Any third-party service is named in your proposal with its own costs.
Ownership & handover
What you would own at the end
Proposed approach. The terms below describe the intended approach. Final terms are agreed in writing in each project proposal.
The proposed approach is that, once the agreed project fees are paid, you own your website content, your domain name and the accounts set up in your name. Where practical, those accounts are set up in your name from the start.
At handover you would receive the logins you need, a short plain-English guide to making common updates, and a note of any third-party services the site or automation depends on.
Some tools (for example a booking system or email service) are run by other companies under their own terms and pricing. Any of these would be listed in your proposal.
How a project runs
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Discovery
A conversation about your business, customers and where time goes. No preparation needed.
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Proposal
Deliverables, milestones, responsibilities and costs, in writing.
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Design & build
Work in agreed stages, with previews you review and comment on.
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Testing
Forms, messages and edge cases are tested before anything goes live.
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Handover & support
Logins, a short guide and optional ongoing care with a written scope.
Tell us what you want to improve.
Share your current website or the task that takes too much time. We’ll review the context and suggest a practical next step.